Why is my pvr not recording telus. now they aren't recording.
Why is my pvr not recording telus The digital STB will begin the reboot process. Keeps saying recordings not available. I've power cycles my WiFi modem and then my PVR based on Telus My PVR is not recording. PVR is on the main floor and digital box is upstairs. Share Sort by: Best. They always ask me what my Telus PIN is as if I should have memorized it, and literally take a tone with me as if I am somehow incompetent for not memorizing my broadband and TV provider PIN. Sigh. 🤷:female_sign: The solution is that they are sending me a new PVR box and refunding the recording charge on my bill for 5 days. We recognize the When I try to record a show, the first time I press "Record Episode", nothing happens. 5 hrs of the actual race whic My PVR is not recording. I wasted time having to listen to a Telus bot tell me how to record stuff on the PVR the first time I Hi It seems like the tech support agent you spoke with removed recordings from your account (not sure why), so this is why the recordings icon disappeared from your user interfaces yesterday. That’s pretty much all I can do on my end. I have tried resetting, unplugging and I even got two new PVR boxes and it’s continuing to do this. Is there any way to transfer the recordings on my Telus PVR to a thumb drive or external hard drive Worked for less than a week and back to not recording even though showing it is. Only 7% of the disk is currently used. Also, if we watch it live and hit record, the screen says it is recording but the box doesn’t record it (light doesn’t show recording)). I’m glad to hear that my recordings have not been lost. 🤷:female_sign: I have tried restarting the Telus Modem, then rebooting the PVR and then restating the other Optik TV box. , to record shows from the guide. I get a message 'recording not available. When I unplugged and reset my PVR box it came up with a message that some recordings may not play as they belong to a different account. Please fix this problem 6. When I try to click on the new recordings(if I’m fast enough lol) I hear the show but the screen is black. I am a single woman in my 40s and I live on my own. I have tested recording some shows since my recording last worked and they did not record. Press "B" on your remote to show or hide conflicts; Conflicts will be highlighted Why do series recordings work on some shows but not work on others on the same channel. 🤷:female_sign: How do I reboot my Telus PVR? Reboot your Digital Box. video not working. About a month ago, it just stopped recording. Thank you for your response. Why do series recordings work on some shows but not work on others on the same channel. Recordings disappeared when channels were dropped in Optik TV a week ago; Why is my Telus TV programming different from my Optik TV? in Optik TV 2 weeks ago; Closed captions in Optik TV 3 weeks ago; 4k PVR and Activation Code Problem in Optik TV 3 weeks ago Why do series recordings work on some shows but not work on others on the same channel. It will start from the beginning of the recording and you can pause, rewind and fast forward to the live point to your heart's content. PVR's are not recording scheduled programs again (or anything for that matter) and we're getting this message when we try to back up live TV: "Rewind is not available. Well here we are almost 2 months since fibre was installed and we are wishing we never had it done. OK, last straw. That’s how my PVR works if I use the guide method for recording g the news every day. Is this a concern or nothing to worry about? Only had Optik a month . For 4 Theme Packs + 1 Premium or 7 Theme Packs + 1 Premium, recordings are included in the regular monthly price. Then when I tried randomly, some shows are recording one after the other, so series, even though the episodes are not in order, as the shows are not in order. I have 22% available for recordings so I don’t know what is happening. Seems to be working now. The worst part is that I am literally missing stuff that is happening during the split. 🤷:female_sign: Why is my PVR splitting up my shows into multiple recordings?! It is making watching my recordings very jarring and annoying! For example, Grey’s Anatomy is 1 hour- my PVR is recording the show in two 30 minute recordings. It still shows up as a recorded Update for customers who are experiencing issues with their PVRs. 🤷:female_sign: Hi, I believe it has been longer than 15 days since we received the new Telus tv+ box, but still unable to watch recordings. Help! Every single one of my recordings just skips. If you replaced your PVR - your recordings are gone. why do my pvr scheduled shows record something else, go to the guide to check and sure enough another show is recording, had a couple this last weekend and the odd taping stopped and kept repeating the last bit every second, like a vinyl record skipping , weirdest stuff happening lately, plus , freezing which i mentioned about a month ago. I have lost at three different occasions all my recordings either after a reboot or the box decided to reboot. The scheduled recordings are there, but no recording. Please do not share any personal information, even if someone claims to work for Shaw. I've done that when it was possible, like if it's in a series. Often, when I try playing a recording using my telustv android box I get this: But when I try to play the same recording on my apple tv, no problem. Only issue is 2nd TV wont pick up Netflix and Prime (2ND tv is a non smart TV) nor will the non 4K digital box pick up Netflix/Prime. Solved! Go to Solution. When selected, all that appears is a red dot with 'cancel', no option to resume, play, or delete. We recognize Hi There is currently a temporary service disruption that was caused by one of our vendors. But not always. We recognize the After the box finished initializing it was still not functioning properly. I have got my hands on 2 free PVR's and want to add them to my account and connect my other 2 TV's in my home so I have all 4 hooked up like when I was on Shaw. if you want to start watching a recording that is in progress, you can navigate to the recordings manager (press and hold the rec button on your remote), select the recording and hit play. When I am watching TV, there is an intermittent strange sound occurring among the boxes. I did a refresh from my account and that did not fix the problem. I have called TELUS repeatedly and I have been told to be patient. Starting a PVR'd show is becoming a bit of a crap shot - will we be able to watch the whole show or not? After the box finished initializing it was still not functioning properly. So the technician made one last ditch effort to recover my recordings the technician said that if what he was doing didn’t bring my recordings back, they would never be recovered. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by Cables from modem to PVR & switch are new CAT 6 cables. I did this 4 more times. It still shows up as a recorded series, but doesn’t record. The recording was 60 minutes of the preceding program and 1. We have 2 TVs 2 black boxes & 1 tall box. The show wasn't recorded as scheduled, even though you've set your Digital PVR set-top box to record a show. audio not After the box finished initializing it was still not functioning properly. Yes I have done both. It doesn’t. Support. Let's make the future friendly. Haven’t switched users My TELUS is the best way to manage your account. 10+ years. If you simply replaced one of your digital boxes and kept your old PVR, your recordings should be intact. Some personalised services like recordings are temporarily unavailable. If you are having issues with reaching or using your PVR, please call into TELUS, explain you're Why do series recordings work on some shows but not work on others on the same channel. Happens on different channels from time to time not all the time. We have an old 4K PVR with recordings on the box, which we also access via an old digital box on a 2nd tv. Any issues watching live programming? Wondering if the problem is with the feed during recording or with playing the recorded program. and because of that and bad UI programming it only lets you PVR that show on 1 channel, if you try to change the channel it will delete the previously scheduled recordings on the My pvr is saying it's offline yet it's recording and playing recorded shows as usual. A key here again is that these recordings show on both of our TelusTV-21T boxes; they do not show on TelusTVplus applications (I confirmed on my PC and on iOS). 🤷:female_sign: That’s how my PVR works if I use the guide method for recording g the news every day. At least 6 yrs Telus delete all my prerecorded tv shows from my pvr. This is interesting. Problem is it won’t be here for 5 days or so and I want to record the Super Bowl on Sunday. When you set a recording and it didn't record, try the following troubleshooting steps to see if you can resolve the issue: Make Worked for less than a week and back to not recording even though showing it is. Personal; Business; Health; Agriculture; Social Impact; Browse Unplugging etc is a bi-weekly exercise that has always been necessary with the Telus system. But many of the ones not in a series don't have another time/date to choose. If the issue behaves differently depending on your usage of FF/RW/skip/replay then I suspect a hardware/drive issue on the PVR. Clear and reset your recordings. If I look How to fix recording conflicts, lost recordings and other common recording issues with your TELUS Optik TV PVR. You'll then see a list of your recordings, and when you select one, you should see the option to 'Play recording' or 'Delete' if you haven't started watching, or if you've started watching, you should see 'Resume', 'Play from Make sure this digital box and the PVR are connected to the network" I know the PVR is connected to the networkd because 4 TV's work fine. Ask tech related questions, learn about new products, and get information. I spent 45 mins on the phone and did not get any of my recordings back. Spent another two hours on the phone today and tech rebooted again and is sending a new PVR. 25 was credited to my account. I was wondering if a home can have more than one Optik PVR in it?? My service came with 1 PVR, and another UHD wireless set top box. I have rebooted the modem and the digital box a number of times and it has not resolved the issues. Telus has no control over such programming changes. Members Online • bubbavints. The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. 2. I manually programmed the PVR to record all forms of the race over 3 days. Your recordings should not have been deleted - they will be available when full service is Scheduled recordings now record and recording of live programs also works on both of our PVRs. At least 6 yrs For the past 3 years we have recorded jeopardy every night with no problems, using the record series function. Chances are your router has Smart Steering turned on so it's not going to be possible to select the 2. Note: If the box is working but there is no audio or video, go to the . TY. Will be calling Telus in the morning. There are no recordings there either. Ensure you are able to watch Live TV and that your recordings are available. I just want to be able to use my TV as promised. Technicians have tested all cables to set boxes as well. 🤷:female_sign: We would like to show you a description here but the site won’t allow us. Any idea what could be the reason? Why do series recordings work on some shows but not work on others on the same channel. Also when trying to access older recordings (pre-reset), it plays but it’s just a black screen. 🤷:female_sign: Scheduled recording show they are recording but the record light on my box is flashing instead of being a solid red. Open comment sort options. ADMIN MOD Recordings are not currently supported on Telus TV+ . Thankfully the phone app still works. Since you can't see a recordings icon on your set-top box or on the TELUS TV+ app, it looks like the tech support age Scheduled recordings now record and recording of live programs also works on both of our PVRs. Red light does not illuminate but scheduled recordings have red dots showing as if they are. i have unplugged the box and also restarted it and it seems to work normally for a time,i am thinking of getting a replacement but i do not want to lose my You could I theory buy a second device that would link between your telus box and t. Anyone have this before? After the box finished initializing it was still not functioning properly. This also happens for numerous channels. My PVR is not full, it does this no matter how many shows are recorded. I wonder if the fact that the 2 TV's that don't work are using a splitter (installed by Telus technician) is causing the problem. Organizer Options. Thank you WestCoasterBC! The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. done all the start ups Why do series recordings work on some shows but not work on others on the same channel. Shows such as Netflix, Telus Presents do not freeze. Our back-end team re-added recordings to your account After the box finished initializing it was still not functioning properly. and . I also do the unplug PVR/modem reboot. But starting about three weeks ago, the recordings are not available on the remotes, with a I was charged a fee to speak with customer service in My Mobility Account February; Telus TV+ PVR will not play a recording in My Home Account 10-07-2023; Fraudulent Telus sales call by a Telus representative in My Home Account 09-16-2022; connecting devices on the Telus WiFi in My Home Account 08-15-2020 The basic problems are that the new PVR UI puts every show/series/program under 1 header. That feature is not in place currently. They changed the PVR on December With the new tv+ web browser page I don't see any way, no button etc. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by It depends on which combo you've selected; for the Core package, recordings are an optional add-on for $10/month. Some also freeze for a few moments. We can record on our smartphones and computers but both tv boxes seemed to be locked and won’t access any pvr settings. It seems to occur when the PVR is recording, and sounds like a system reset accompanied by a high pitched squeak. Been having issues in the last couple weeks with the Optik box in my room. Just a short bit of completely black. We have had two installers out, and many phone calls to support with them trying t I record Global News (Edmonton) every day and no matter what I do, it records the 5-6 am news and the 6-9 am news. Make sure the digital box and the pvr are So none of my series recordings are recording anymore - no red dot or dots on the channel list menu and if I go into record settings and try to The basic problems are that the new PVR UI puts every show/series/program under 1 header. and because of that and bad UI programming it only lets you PVR that show on 1 channel, if I've lost hundreds of recordings and when I manually select a show to record an error pops up saying my PVR is offline. I checked my Telustv+ app and my tv and the recording buttons are visible again. I deleted scheduled recordings and re-scheduled them. My TELUS is the best way to manage your account. PVR wont record. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Disconnect the power cord from the back of the box or power outlet. 1; recurring 1; remote 2; Remote cover protection 1; rules 1; Seniors 1; slimline 1; Sony 1; Sony Remote 1; Sony STR Receiver -DN1080 1; After the box finished initializing it was still not functioning properly. Both, unfortunately. I wasted time having to listen to a Telus bot tell me how to record stuff on the PVR the first time I HI, I Have noticed some issues with my PVR 4k recently,i have missing recordings or recordings that show full time but only play 2 minutes and recently a recording that froze part way through that would not rewind or fast forward. I am not out of recording space. In recent days our wireless PVR has quit recording scheduled recordings and roust trying to record a show one is currently watching. Is your Optik TV PVR unable to create new recordings or unable to My optik tv/pvr keeps failing to record or will stop recording partway through a show. NFtoBC If you find a post useful So none of my series recordings are recording anymore - no red dot or dots on the channel list menu and if I go into record settings and try to change the record settings it says this program is already set to record and if I go into the channel list menu to the program and push the record button on the remote it again tells me the program is already set to record. I am also unable to record any shows until the new PVR box shows up either. I have set my PVR to only record one episode and to record starting at 6 am but I always get both. Any suggestions? That’s how my PVR works if I use the guide method for recording g the news every day. Bad recordings continue to appear in the Recording List (not the scheduled list). To ensure maximum flexibility, we recommend leaving the default recording options when setting a new recording event. No red light. The main PVR has no issue watching live tv, recordings, etc but all of our WLS boxes are now so frustrating to watch. I just called and waited 30 minutes to be told they are closed to call back tomorrow. When I select a recording to play, its not the correct one. In the last 3 days, any PVR recordings I've had scheduled (which have recorded just fine ever since we got Optik well over a year ago) now they aren't recording. Full bar connection on the upstairs box but still same issue. We recognize the TV shows showing up in my PVR that I did not record, and sometimes from theme packs I don't have (like the mandarin news channel) Changing my wifi password; I will say that Telus has been really responsive - they also sent a technician out to change out my PVR in case it was still linked to another customer. I have reset all equipment (PVR, boxes and router) several times. With the statement popping ip, " Recording not available. I had to contact an agent and have it added. I have tried to delete a lot of my recordings (I now have 85% free space), but it still won't record anything. " I then have to wait 5 - 10 minutes befor Bad recordings continue to appear in the Recording List (not the scheduled list). This has been happening for months and I'm getting fed up. When I hook up the new PVR I will loose all of the recordings on the old PVR. Why does my PVR not record? I just recently moved and had my telus boxes set up by a technician, my recordings that were on the PVR from my previous home will not play, the timer moves but the screen is black. Also I don't know if it would be legal to do so, not that anyone is going to knock on your door to check TV shows showing up in my PVR that I did not record, and sometimes from theme packs I don't have (like the mandarin news channel) TV shows and movies showing up in my OnDemand history that I have not watched. It will however access the recordings from the 4K PVR as its hard wired via Coaxial For the TELUS TV Digital Box, you can press and hold the rec button on the remote to bring up the recordings manager. The PVR is connected via Ethernet, the other two boxes are connected wirelessly. Series recordings Global BC News 104 @ 11PM in Optik TV 3 weeks ago; TELUS TV+ app records to cloud but I have a PVR in Optik TV a month ago; recurring recordings in Optik TV a month ago; Scheduled recordings stop working in Optik TV October; wrong show recorded in Optik TV October News and questions about Shaw products and services. The solution is that they are sending me a new PVR box and refunding the recording charge on my bill for 5 days. . v play the recording on your telus box and record on the second device. 72,010 Satisfied Customers. Try again later" and is only fixable by restarting the TV box Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I also cannot delete any of the old recordings. 🤷:female_sign: Telustv-21T shows a few programs that appear to have been recorded but there is no content to view nor can they be deleted. After the box finished initializing it was still not functioning properly. Any help is appreciated. On the TV that has the PVR the connected to after the picture freezes the screen will display the signal lost screen for a few seconds before the picture resumes. I'm beginning to wonder if I need a new PVR. No, it's not, we're watching a recording! Sometimes if we restart the program and FF we can watch through the commercial and then the show. And some recorded shows abruptly end before the true ending. 🤷:female_sign: The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. Wait 2 minutes. I've tried various things but the best solution for me has been to just reschedule the show. The legacy Optik TV system stores your recordings locally on a hard drive, so swapping this means anything on the hard drive is gone. Next step will be to call tech support or go to another provider. No one can watch PVR recordings on devices other than the set top boxes. We have had half a dozen occurrences of this. There is some rudimentary help available off the Settings page but it does not cover how to record and its links for more detailed help take you to the old Optik help. I am able to watch live TV on these 2 TV's though. Telus deleted my recordings because of a lack of communication between techs and higher ups that the vendor screwed up. We recognize the I have Telus internet, Optik TV and home phone. I can select the “record” button, it says it’s recording and shows up in the list but doesn’t actually record on the pvr. This is ridiculous. Contact us box (STB) can be solved using one of the solutions below. It also doesn’t matter what channel it is. Of course series recordings did not work on my initial choices of shows I wish to record. Also, when I can play recordings, they often stop unexpectedly, starting from the beginning (with no sound) or with the following error: Recording on Telus TV is a very frustrating experience. Can't get it to restart. That was it. $5. Make sure this digital box and the PVR are connected to the network. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by After the box finished initializing it was still not functioning properly. My TELUS. Please help! I have on occasion seen this happen. For about a year, everything has been working perfectly. At this time, if you're not subscribed to recordings and would like to add them, you need to get in touch with a customer service My Bell PVR is not recording any of the shows that I have been recording. 1) When I go into some of my PVR recordings to play, it lists the groups ( ie Court Cam-8 Episodes; West Block; Neighborhood Wars-2 Episode Cables from modem to PVR & switch are new CAT 6 cables. My system is now just over 2 years old and I cannot record any new shows. There is currently 1 Hr + wait time on the phone for assistance. Josh. 4 GHz band as the PVR to get any indication if the WiFi signal might be the problem. Reconnect the power cord to the back of your digital box. Everything worked as desired EXCEPT the actual race. 4 GHz band on your phone. Started playback next day, screen starts out black, clicks forward for 5 seconds, then stops. 🤷:female_sign: I'm about to up-grade my cable/PVR box but don't want to lose some of the recordings on it. Too many TV's in your home are watching or recording live TV". 0 Subscribe to RSS Feed; Permalink; Print; Report Inappropriate Content; March As far as I know if you have the new Telus digital box cloud recordings are currently only retained for 90 days. You may also want to check if you have set recordings for programs which the broadcaster switched into the time slot you wanted to record something else. Contact us. Scheduled recording show they are recording but the record light on my box is flashing instead of being a solid red. This past weekend I tried to capture the Formula 1 race in Mexico. Our developers can see a list of 470 recordings associated to your account; and we are working on making them visible to you. Rebooted the PvR again and got a message along the lines of “unable to access some recordings as they belong to a different user”. Upcoming recording conflicts will be displayed in the PVR Upcoming screen: Press "MENU" on your remote, navigate to PVR and select PVR Upcoming. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by Why is this on my account on telus tv plus on my phone but this game is blacked out on my optic box but payed for Friday | PVR 1; recording tip 1; recordings 3; recordings. I have checked the forums and other sources online and could not find any suggestions on how to resolve. With all previous Shaw and Telus accounts, the ability to record was included. Yes, I can play old recordings. At this time, if you're not subscribed to recordings and would like to add them, you need to get in touch with a customer service I have tried unpluging the PVR for a period and it reboots and the recorded programs still will not play. Find a store . But that seems costly and unreasonable. I used to be able to reboot without loosing the recordings. The developers removed bad recordings after my previous post but new bad recordings continue to show up. a Canadian self-serve mobile brand owned I called support and they told me I had to use my old PVR box -- which seems odd given that 1) the old PVR is obsolete and doesn't support netflix (and why we needed to upgrade in the first place), 2) The old PVR doesn't work anymore (given the switch to the new TELUS TV box), and 3) why would I have to use 2 digital boxes. When I watch a program that I have recorded, the PVR suddenly stops. All our equipment says telus on it. Watching a recording, press skip to move through a commercial, recording freezes, message pop-up says Pvr is offline. Welcome to r/TELUS. I have to rewind and then sometimes it won’t skip for a few more minutes, other times I’ve just deleted them because I couldn’t get through. Have tried a res Scheduled recording show they are recording but the record light on my box is flashing instead of being a solid red. Mark as New; want to check if you have set recordings for programs which the broadcaster switched into the time slot you wanted to record something else. In recent days our wireless PVR has quit recording scheduled recordings and roust trying to record a show one is currently watching. 🤷:female_sign:. This is mentioned in this post: Of course you need the PVR online to use recording functions. The record function just isn’t working! Why Is My PVR Recording Things I Haven't Set It to Record? OakBayGamer. I wasted time having to listen to a Telus bot tell me how to record stuff on the PVR the first time I Hi Apologies for all of this and the back and forth. Please can anyone t Ideally your phone should be on the same 2. Scheduled recordings now record and recording of live programs also works on both of our PVRs. Telus deleted ALL my prerecorded tv. There's three Optik boxes in the house, a PVR and two "remotes". At present, the functionally of my Telus PVR is dumber than a basic alarm clock, as regards recording daily news or other recurring broadcasts. They just say there’s no recordings. Some titles not available on VOD will not have a Play button on them. I have been having issues with my PVR for a month or so now. This guidance also applies to your personal video recorder (PVR) set top box. Why would you want a PVR, except to record programs? So when the Optik guide page first appeared on our screen and I attempted to set up our daily recordings, a message came up saying recording wasn't included in our plan. Additionally, as I said earlier, I was on the phone with a tech for 45 mins and he rebooted my wi-fi router multiple times and tried a bunch of things on his end to recover my r Optik TV: This is one of several issues I'm having with the PVR function of the new Optik TV system. This is really annoying. It's annoying that it happens but it is simply something that I It doesn’t. Lost all of our scheduled recordings (eg what was supposed to record tonight didn’t). Users however can access recorded shows on their cell/tablet/computer if the title is available as Video On Demand or through Crave (if subscribed). I also don’t have a recording button thru the Telus tv+ app. All my boxes are connected by Ethernet so I don't have any advice for what your issue might be other than to point you to this: The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders Why do series recordings work on some shows but not work on others on the same channel. I am no longer patient! I am paying my bill every month for a service I cannot use! They have given me some free programming and reduced part of my monthly bill, but this is not acceptable. When trying to delete, prompt says they cannot be deleted. It's too bad its so tough to troubleshoot this stuff and get assistance from Telus. In their message, they say "let's #EndBullying", but Telus is the biggest bully around with their prices, low quality equipment and poor customer service. I recorded Season 7 Episode 1 of the Great Canadian Baking Show on my Telus TV+ PVR from CBC Channel 100 (which I have in my plan like pretty much After the box finished initializing it was still not functioning properly. Still not working. Every time we attempt to watch any recording it constantly freezes and stutters making everything unwatchable. hope this isn't a sign of things to come After the box finished initializing it was still not functioning properly. Set up recording of one hour show. The problem only occurs on the TV connected directly to the PVR. We recognize the It depends on which combo you've selected; for the Core package, recordings are an optional add-on for $10/month. If Telus really cared about customer service, they would have their software people fix this ASAP. I have an Arris optik tv PVR box and I had been having issues with Recordings where the box would not record after a few weeks/months which made me have to restart the box by unplugging the Modem, PVR and Digital box and that That’s how my PVR works if I use the guide method for recording g the news every day. Then when I try to press anything else on the remote, it says "PVR system is busy. 🤷:female_sign: After the box finished initializing it was still not functioning properly. I have replaced the original Telus HDMI cable with a Monster 4K HDMI cable and the problem is This worked for my problem of prescheduled shows not recording. aotqcq ersg xrcm xfw pghs nwedlck uffjyn animd eyhkl izbz